eCommerce Support
Delivering personalized, consistent, and swift resolutions through
Multiplatform SupportInventory and Order ManagementReturns and RefundsSupply Chain DisruptionsTechnology Integration and UpdatesData Security and Privacy
We guarantee competitive edge and satisfied customers across channels.
We’re In Business
10+ Years
In-House Expertise
80+ Ninjas
Ads Spend Managed
$45+ Millions
Revenue Generated
$3.73+ Billions
We pride ourselves on delivering unparalleled customer support for e-commerce businesses. Purple Cow’s 360° eCommerce Customer Support is truly one-of-a-kind, encompassing every aspect of customer support your online store could need. From expertly answering customer queries and swiftly resolving technical issues, to efficiently managing returns, our team of experienced professionals will craft a strategy tailored to your specific requirements. If you’re looking for a reliable partner to take your customer support to the next level, we’re the perfect choice for you.
Achieve outstanding results with Purple Cow’s cutting-edge 360° eCommerce Operations Support. Our team of experts goes the extra mile, flawlessly handling everything from order fulfillment and RMA, to shipping logistics and warehouse management. We’ll create a personalized merchandising strategy tailored to your unique business needs. Join forces with us for an unrivaled, profitable e-commerce journey that will truly take your sales to the next level.
Ensure your e-commerce business runs smoothly with Purple Cow’s 360° eCommerce Technical Support. Our team of experts provides expert assistance with technical issues, troubleshooting, and maintenance. We’ll proactively monitor your systems to prevent issues before they occur and craft a unique support plan that is tailor-made for businesses that want to win big. Trust us to make sure that your eCommerce store is running at top efficiency, all day, every day.
Improve conversions, retention, and referrals by providing a superior customer experience. Purple Cow’s eCommerce support services offer the level of help that meets the expectations of your customers. Our well-trained and devoted eCommerce support specialists hand holds your customers in solving their issues with quick response and unmatched resolution TAT.
More than simply raising tickets, demonstrate human touch when resolving customer issues to gain long-lasting trust. Knowing the customers better, Purple Cow’s customer support agents make every customer feel special by serving them via their preferred communication channels with a personalized approach. Besides, we also empower customers to make the right purchases with expert advice.
Tackle shopping cart abandonment smartly at the right time to resurrect your business. Our experts keep track of the customers who abandoned the carts through various tools and encourage them to complete the purchase through reminders via various channels, including emails and SMS. Use Purple Cow’s cart abandonment support services to sort out every issue that steals your customers.
Resolve customers’ grievances in no time with AI powered automation support and skyrocket your online store’s growth. Our smart helpdesk automates live chat, SMS, voice, IVR and several other services to keep your loyal customers find timely solutions. Purple Cow’s automated eCommerce support empowers you to stand out from the crowd by providing a centralized system and dashboard for better ticket management.
Make a difference to your eCommerce business with authentic reviews. Purple Cow supports you in generating feedback from customers in smarter ways through data-driven tools that inspire conversions and sales. Our eCommerce support services capture customer insights as well as showcase their experiences through customer photos and videos to build your brand’s value and trust.
Future-proof your eCommerce business with Purple Cow’s customer service integrations. Our seamless marketplace integrations help you provide personalized experiences on eCommerce giants like Shopify, Magento, BigCommerce, Etsy, eBay, and more. Add products to product listings, map product categories, manage incoming orders, and pull customers’ purchase history to effortlessly sell your products.
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DELVE INTO OUR BLOGOSPHERE for strategic ecommerce support advantages
Posted on Nov 21, 2023
In the ever-evolving world of eCommerce, data security is paramount.
Posted on Nov 20, 2023
In the fast-paced world of eCommerce, providing top-notch customer support is crucial for success.
Posted on Nov 19, 2023
In the digital era, where eCommerce has become the norm, customers expect swift and efficient support whenever they interact with an online store. With the rapid growth of eCommerce, the demand for customer assistance has risen significantly.
Posted on Nov 18, 2023
Welcome to the world of e-commerce, where the potential for growth and success is vast, but the challenges can be just as significant.
Posted on Nov 18, 2023
In the age of smartphones, eCommerce has become a mobile-driven landscape. Shoppers are increasingly making purchases and seeking support through their mobile devices.
Posted on Nov 13, 2023
In the ever-evolving landscape of eCommerce, customer support is a critical aspect of a successful online business. Providing fast and effective assistance to customers is not just a requirement; it's a competitive advantage.
Posted on Nov 12, 2023
In the bustling world of business and logistics, one of the crucial cogs in the machine is Warehouse Management. It's a complex dance of organization, technology, and strategy that can make or break the efficiency of your supply chain.
Posted on Nov 11, 2023
In the fast-paced world of eCommerce, preparing for the worst is not just a good practice; it's essential for business survival.
Posted on Nov 10, 2023
In an era where eCommerce has become the norm, businesses are constantly seeking ways to streamline their operations and enhance customer satisfaction.
Posted on Nov 10, 2023
In the fast-paced world of online retail, success isn't guaranteed. It's a battleground where only the well-prepared and supported businesses thrive.